Delivery & shipping

Joseph Flach and Sons are experienced in shipping to customer worldwide, whether you are round the corner in the UK or on the other side of the world you can be assured that we will take care of all the shipping arrangements to ensure your goods reach you as soon and as smoothly as possible.

Deliveries in the United Kingdom

In the UK, for stocked items, we aim to deliver in 1-2 working days. Whether it is small quantities shipped via DPD or larger palletised orders shipped via our network of freight forwarders, we will take care of the delivery process from start to finish. Generally for UK orders pricing includes shipping but any additional charges, for example where a volumisation charge is incurred, will be made clear at quotation stage. Where you order something unique that we don’t hold in stock we will keep you up to date on the progress of your order with expected arrival dates and you can be assured that as soon as it arrives in stock we will arrange delivery.

Export deliveries

Our overseas customers can rely on us to arrange and deal with all the shipping requirements to ensure they receive their goods as cost effectively and as quickly as possible.

Our team have decades of experience in customs regulations and requirements and with customers in 57 countries globally we will ensure that the transportation process is as smooth as possible.

Quality documentation

Copies of specifications and certificates of analysis can be provided up front at order stage for your chosen product to ensure that what you want is what you are ordering

Customs requirements

Depending on the territory for delivery we will arrange to provide the relevant documents for customs clearance such as:

Certificates of Origin
Phytosanitary Certificates
Free Sale Certificates
Dangerous Goods Notes
Bespoke letters or statements required
CITES certificates for restricted goods

We can even label goods with your own labels if this is helpful.

Shipping methods

The more we know about your requirements up front the smoother the process will be. We will discuss with you your preferred shipping methods taking account of cost, time, efficiency of pallet loading etc. We can arrange to ship by sea, air, road or rail depending on your requirements. We will assist you with comparing costs and working out the optimum configuration of pallets and modes of transport to meet your quantity requirements. We can ship on different pallet sizes and heights to suit your preferences. Our pallets are heat treated and the product is shrink wrapped to provide protection and minimize issues on route.

Incoterms

Within Europe we deliver DAP or you can collect from us on an Ex Works basis. Worldwide we tend to ship CIF to port or airport or again you can collect from us Ex Works if that suits you better. We are FDA registered and experienced in obtaining prior notification for shipping to the United States

Shipping parties

We use a network of freight forwarders, who we have built up trusted relationships with over many years and who are experts in navigating the customs and regulatory requirements to ensure your goods pass through borders with ease. Throughout the process our helpful and experienced team will keep in contact with you to resolve any issues and make the safe travel of your goods as painless as possible.

Why our clients work with us

Over 2,000 customers, from artisan businesses to global brand manufacturers, choose us as their botanical supplier. However ambitious your business goals, let us help you achieve them as your reliable wholesale bulk-buy botanical supplier.

Top rated customer service

A personalised approach

Quality accreditations

Masters of global trade

Product quality and suitability

Assured standards

300+ trusted global suppliers

We can hold stock for you on contract

Fast and reliable delivery

How we work

Our accreditations

Our longevity is built on high standards.

Accreditations & Policies

FAQs

Below are some of the most commonly-asked questions by our customers. We’re here to help with all your botanical procurement enquiries, and if you can’t find the information you’re looking for, head over to our dedicated FAQ page or contact the team who will be happy to advise.

How do we become a customer?

Once you’ve accepted a quote from us, we will send you a new customer questionnaire to complete and return so we can set you up on our system. Once we have you set up, we will raise a pro forma invoice for settlement prior to shipping your order.

Do you hold much stock?

We typically carry around 600 products in stock and would aim to deliver most orders from stock. We receive new stock constantly, and we will always try to be as accurate as possible with availability timescales if we have to put your sales order on back order.

Can you advise us what botanicals we need?

Yes – with a long history and plenty of expertise, the team are more than happy to advise on the extensive range of botanicals we have in stock. However, what you need will depend on your business requirements. It is ultimately up to you, the customer, to decide what products you need and how to use them.

Is your packaging fully recyclable?

The vast majority of our packaging materials and fully recyclable. Almost all materials we supply come packed in multi-layer paper bags (sometimes with plastic liners for powders) or woven polypropylene sacks.

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